Why are only certain applications, such as Facebook, able to view/select photos from the JetDrive Go? Category : Software / Firmware / Applications Whether an application has access to an external storage device depends on what the app supports.If the JetDrive Go device does not show up for selection, the app does not support the JetDrive Go. Is the answer helpful? Related What is HEIF/HEVC? Is there an upper limit for the number of files allowed in every JetDrive Go Backup folder? I have installed the JetDrive Toolbox. How come my JetDrive Lite / JetDrive Go is still not recognized by the Mac? Technical Support If the answer can't help you, you can contact the Tech Support Department Get Started