Why are only certain applications, such as Facebook, able to view/select photos from the JetDrive Go? Category : Software / Firmware / Applications Whether an application has access to an external storage device depends on what the app supports.If the JetDrive Go device does not show up for selection, the app does not support the JetDrive Go. Is the answer helpful? Related Are specific types of images and videos the only files that can be copied to the Camera Roll? When transferring a large file, I get an error message saying that “the disk in the destination drive is full...” , but my disk is not full. Why can’t I transfer this file? Why do I receive the message, “File format not supported!”, after formatting my JetDrive Go once I open the JetDrive Go App? Technical Support If the answer can't help you, you can contact the Tech Support Department Get Started